Terms & Conditions

1. Detailed description of goods and/or services
Sani Pass Tours is a business in the Travel Industry that provide tours up the Sani Pass into Lesotho.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 days and booking confirmed by way of confirmation email

3. Return and Refunds policy
The provision of goods and services by Sani Pass Tours is subject to availability. In cases of unavailability, the booking will not be automatically processed. Cancellation of bookings by the client will incur a 50% cancellation fee if cancelled 14 days prior to the tour date and 100% cancellation fee will be applied if the tour is cancelled within 14 days of the tour date.

4. Customer Privacy policy
Sani Pass Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Sani Pass Tours bank account, the details of which will be provided on request.

6, Card acquiring and security
Card transactions will be acquired for Sani Pass Tours via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Sani Pass Tours separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Sani Pass Tours takes responsibility for all aspects relating to the transaction including sale of services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Sani Pass Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature

11. Variation

Sani Pass Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12 Company information

This website is run by Sani Pass Tours (close corporation) based in South Africa trading as
Sani Pass Tours and with registration number 2003/08463/23 and Murray Cairns (Owner).

13 Sani Pass Tours contact details

Company Physical Address: Shop 22 Trout Walk Centre. Sani Road. Underberg
Email: info@sanipasstours.com
Telephone: 033 701 1064